Last updated: 21 September 2026. English translation; if there is any discrepancy, the Portuguese version prevails.
The NINO service is provided by NINO, LDA, a private limited company under Portuguese law, company no. (NIPC) 519478509, registered office Rua Igreja, 20, Ouca, Vagos, Aveiro, 3840-302, Portugal. Contact: suporte@nino.pt.
NINO is business software (software as a service) for self-employed tradespeople, to manage customers, quotes, pro formas, appointments and reminders. Access is by subscription, with no minimum term and a free trial period.
You are responsible for the accuracy of the data you enter and for using the app properly. Each user only has access to their own data. Any unlawful or abusive use, or use that harms the service, is prohibited.
NINO produces quotes and pro forma documents, which are not VAT invoices. Issuing invoices under your country's rules (in the UK, including Making Tax Digital where it applies to you) is your responsibility and that of your invoicing or accounting software. NINO does not replace your tax and accounting obligations.
Subscription payments are processed by Paddle (Paddle.com Market Ltd, United Kingdom, and Paddle.com Inc, United States), acting as Merchant of Record: Paddle sells to the end user, issues the subscription invoice and accounts for the applicable VAT. Prices are shown in euros and include applicable taxes. NINO, LDA never has access to card details.
Subscriptions are monthly and renew automatically until cancelled. You can cancel at any time, without giving a reason and without penalty. Cancellation takes effect at the end of the period already paid: you keep access until then and no further periods are charged.
The Founder plan keeps its locked price for as long as the subscription stays active without interruption. If cancelled and restarted later, the price in force at that time applies.
14-day guarantee. If you're not happy, you can ask for a full refund of your first payment on a subscription within 14 days of that payment. No reason needed.
Just write to suporte@nino.pt or to Paddle at paddle.net, with the email used for the purchase. Paddle refunds to the same payment method; it usually takes 3 to 10 working days to show on your statement.
After that period, paid periods are not refunded — but you can cancel at any time so the next period isn't charged (see 5.1).
This guarantee is in addition to your statutory rights and does not limit them.
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and hosted in the European Union. You can exercise your rights of access, rectification, erasure and portability by writing to suporte@nino.pt. Your customers' data that you enter in the app is processed under your responsibility; NINO, LDA acts as processor. Details: privacy policy.
The service is provided "as is". To the extent permitted by law, NINO, LDA is not liable for loss of profit or indirect damage arising from the use or unavailability of the service.
Portuguese law applies. The courts of the district of Aveiro (Portugal) have jurisdiction, without prejudice to your statutory rights as a consumer.